{"id":15766,"date":"2020-12-16T13:29:39","date_gmt":"2020-12-16T18:29:39","guid":{"rendered":"https:\/\/www.atl.com\/?page_id=15766"},"modified":"2026-03-02T10:20:33","modified_gmt":"2026-03-02T15:20:33","slug":"atlwow","status":"publish","type":"page","link":"https:\/\/dev.atl.com\/atl\/atlwow\/","title":{"rendered":"ATLWOW"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_single_image image=&#8221;15767&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<div class=\"page\" title=\"Page 1\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<h2 style=\"text-align: left;\"><span style=\"color: #ef4936;\"><b>Did you encounter an employee who went above and beyond during your experience at ATL Airport? We want to hear from you!<\/b><\/span><\/h2>\n<p>At the world&#8217;s busiest airport, it is our duty to provide our guests with the safest and most efficient experience through excellent customer service! Did you have an unforgettable encounter with one of ATL&#8217;s employees? Tell us who they are and how they are #ATLStrong by sharing your experience with an employee who went above and beyond in customer service!<\/p>\n<p class=\"x_MsoNormal\" style=\"text-align: left;\"><strong>Click below to submit your feedback and nominate an ATL Hero!<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Submit&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#ef4936&#8243; custom_text=&#8221;#ffffff&#8221; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fwww.atlwows.com&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"avt_masterslider_el \" >Invalid slider id. Master Slider ID must be a valid number.<\/div><div class=\"avt_masterslider_el \" ><h2>WOW 2025<\/h2>Invalid slider id. Master Slider ID must be a valid number.<\/div>[vc_gallery interval=&#8221;3&#8243; images=&#8221;24516,24515,24514,24513,24512,24511,24510,24509,24507&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\n<div class=\"page\" title=\"Page 1\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<h2 style=\"text-align: left;\"><span style=\"color: #ef4936;\"><b>February 2026 ATL WOW Recognitions<\/b><\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1655234622822{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-color: #ef4936 !important;border-left-style: solid !important;border-right-color: #ef4936 !important;border-right-style: solid !important;border-top-color: #ef4936 !important;border-top-style: solid !important;border-bottom-color: #ef4936 !important;border-bottom-style: solid !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;24501&#8243; img_size=&#8221;1000&#215;1100&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_single_image image=&#8221;16328&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1655234911511{background-color: #ef4936 !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Yen Vuong \u2013 Alln1 Security Services<\/strong><\/p>\n<p>There was an elderly gentleman who was separated from his family after their Alaska flight from Seattle arrived. He and most of the family only spoke Vietnamese. After talking with C4 and AATC, there wasn&#8217;t a way to page the gentleman in his language. Yen translated with the family for nearly 1.5 hours and worked with them. She went to the Atlanta Police Department to report the customer missing. She helped keep the family together, gather information for the police, and the man was found at the International Terminal by Atlanta Police and reunited with his family. Yen was the sole reason we were able to communicate with and get the information needed to reunite the elderly gentleman with his family, and it would not have happened without her. She went well above and beyond her job.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1655234494101{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-color: #4698cb !important;border-left-style: solid !important;border-right-color: #4698cb !important;border-right-style: solid !important;border-top-color: #4698cb !important;border-top-style: solid !important;border-bottom-color: #4698cb !important;border-bottom-style: solid !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;24504&#8243; img_size=&#8221;1000&#215;1450&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]\n<div id=\"maestro-title-portal\" class=\"maestro-title-portal\">\n<div class=\"maestro-chrome--search maestro-chrome--right-rail exp-details-pane-variants dig2--enabled browse-view--chrome browse-right-rail--v2\">\n<div class=\"page-header__title page-header__title--search\">\n<div class=\"ue-effect-container uee-PageletMaestroHeader-Title\">\n<div class=\"brws-file-pathbar-row\">\n<nav class=\"dig-Breadcrumb browse-title-file-pathbar\">\n<div class=\"dig-Breadcrumb-inner\">\n<p><strong>Meosha Surry \u2013 Department of Aviation Enforcement Officers<\/strong><\/div>\n<\/nav>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>I would like to express my deepest appreciation for Meosha Surry and the extraordinary care she provided during a very challenging situation. My daughter, who is autistic, wears a Sunflower Program lanyard for hidden disabilities, but initially, she did not receive the assistance she needed at the airport. This could have been overwhelming for both my daughter and our family, but Meosha immediately stepped in with remarkable compassion, patience, and professionalism. She went above and beyond, calming my daughter, guiding her through the airport, and ensuring she was safely escorted to our car. Meosha\u2019s attentiveness and genuine care transformed what could have been a stressful and distressing experience into one of relief and gratitude. Her actions exemplify the very best of customer service and human kindness; she not only followed through on her responsibilities but did so with warmth, empathy, and a level of dedication that is truly inspiring. Meosha is a shining example of how one person\u2019s commitment can make a lasting, positive impact on the lives of others. Our family is deeply grateful for her extraordinary support and advocacy.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1655234543765{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-color: #4698cb !important;border-left-style: solid !important;border-right-color: #4698cb !important;border-right-style: solid !important;border-top-color: #4698cb !important;border-top-style: solid !important;border-bottom-color: #4698cb !important;border-bottom-style: solid !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;24502&#8243; img_size=&#8221;600&#215;600&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Arokia Chettiar \u2013 Delta Air Lines<\/strong><\/p>\n<p>I hope this message finds you well. I am writing to recognize an employee who truly went above and beyond, and whose empathy made a stressful situation turn into a positive experience. I understand that safety and security are critical at the airport, and I want to acknowledge that first. However, my husband and I would love to recognize Arokia Chettiar with Delta Airlines for his willingness to help in a moment of need. On January 27, 2026, my husband accidentally took my car keys with him as he was flying out. I contacted the airport using the number provided and was given the suggestion that my husband could leave the keys with an airport employee so another employee could retrieve them and give them to my son, who was on the way to pick them up\u2014but would not have arrived before boarding. My husband followed this suggestion and spoke with Mr. Chettiar, explaining the situation and that another employee would be coming to retrieve the keys. Mr. Chettiar agreed to help and was willing to hold the keys until they could be picked up. Because of his cooperation and understanding, my son was able to retrieve the keys successfully. Mr. Chettiar could have easily said, \u201cThat\u2019s not my job,\u201d but instead, he showed compassion, patience, and a genuine desire to help. His actions made a stressful moment manageable for our family, and we are truly grateful. We wanted to take the time to recognize him for his empathy, professionalism, and willingness to assist beyond what was required. Employees like Mr. Chettiar reflect the very best of customer service and the spirit of the ATL WOW program.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1655234543765{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-color: #4698cb !important;border-left-style: solid !important;border-right-color: #4698cb !important;border-right-style: solid !important;border-top-color: #4698cb !important;border-top-style: solid !important;border-bottom-color: #4698cb !important;border-bottom-style: solid !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;24503&#8243; img_size=&#8221;600&#215;600&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Mark Toma \u2013 Qatar Airways<\/strong><\/p>\n<p>I am writing to officially commend Mark Toma, the Airport Services &amp; Cargo Operations Manager at Hartsfield-Jackson (ATL), for an act of kindness that went far beyond his job duties. I recently lost my AirPods Pro at the airport due to my own carelessness. In a situation where most managers would simply direct me to a website, Mark took it upon himself to personally ensure they were returned. He went to the storage area and manually searched through a large pile of identical lost AirPods, squinting at the tiny serial numbers on case after case until he found my specific pair. But his dedication didn&#8217;t stop there. When I sent a shipping label that didn\u2019t cover the packaging costs, Mark didn&#8217;t ask me for more money or expect me to figure it out myself. Instead, he took time out of his personal schedule to leave the airport, drive to a UPS store, and pay out of his own pocket to buy a protective mailer so my property wouldn&#8217;t get damaged. Mark treated a stranger&#8217;s careless mistake with the same care and urgency you would expect for a family member. He turned a stressful travel mishap into a moment of genuine gratitude. Leaders who show this kind of empathy are rare, and he is a huge asset to both Qatar Airways and the Hartsfield-Jackson community.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;24505&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<strong>Pierre Germeil \u2013 Atlanta Police Department<\/strong><\/p>\n<p>This morning, an airport employee encountered a challenging situation when a guest entered her office in distress, requesting medical assistance. While she was alone and understandably uneasy as the guy stated he wanted to hurt himself or others, she reached out to Officer Germeil \u2014 and before she could fully explain the situation, he was already at her door within seconds. The employee shared how consistently professional, pleasant, and proactive Officer Germeil is, regularly checking in to ensure her entire office\u2019s safety. It\u2019s this level of commitment and care that helps maintain the calm and security of our airport. Thank you, Officer Germeil, for your outstanding service and dedication.[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Past Recognitions&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#ef4936&#8243; custom_text=&#8221;#ffffff&#8221; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; link=&#8221;url:https%3A%2F%2Fwww.atl.com%2Fpast-atl-wow-recognitions%2F&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<blockquote>\n<table width=\"770\">\n<tbody>\n<tr>\n<td width=\"770\">Lawler Dante at the Hartsfield Jackson Airport was extremely helpful. I lost my belt going through TSA security and he went out of his way to help me. He not only went back through the security line to look, but he checked on the security camera, saw that it must have been stuck inside the scanner and then planned to check inside the scanner after it was shut down in the evening. It is almost certainly there. He said he would then put it in the Lost and Found. I consider that going well above and beyond. Thank you very much!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Thank you Donta Lawler<\/p>\n<p>TSA<\/p>\n<p><span class=\"TextRun SCXW245905641 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW245905641 BCX0\">February 2026<\/span><\/span><\/p>\n<\/blockquote>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<blockquote>\n<table width=\"770\">\n<tbody>\n<tr>\n<td width=\"770\">I would like to compliment Nyannah Brown (Delta gate attendant) on her service and resolve to get my phone back to me. She persisted that the crew find my phone after I left, and she got the crew of the plane to deliver my phone to me at my next gate! This was amazing and way out of her way to do this on top of her regular job requirements<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span class=\"TextRun SCXW230938720 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230938720 BCX0\">Thank you Nyannah Brown<\/span><\/span><\/p>\n<p>Delta<\/p>\n<p><span class=\"TextRun SCXW230938720 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230938720 BCX0\">February 2026<\/span><\/span><\/p>\n<\/blockquote>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<blockquote>\n<p>Leona at Pascals Atlanta Airport is an Angel on Earth!!! Besides providing excellent and friendly service from the heart, Leona really goes the extra mile. I accidently left my credit card in her machine. Although, it was very busy in Atlanta International Airport, she watched where I was walking and made sure I got my credit card back. Losing your credit card can be so traumatic, especially when traveling. Our family has loved Pascal&#8217;s for years. We always get the four vegetarian sides. Best food in the USA!!! And now we have our new favorite human on earth, LEONA!!! Thank you, Pascal&#8217;s for employing someone as extraordinary and Precious as LEONA!!!<\/p>\n<p>Thank you Leona Francis<\/p>\n<p>Concessions H&amp;H<\/p>\n<p>February 2026<\/p>\n<\/blockquote>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ef4936&#8243;][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#ef4936&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_single_image image=&#8221;15767&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Did you encounter an employee who went above and beyond during your experience at ATL Airport? We want to hear from you! At the world&#8217;s busiest airport, it is our duty to provide our guests with the safest and most efficient experience through excellent customer service! Did you have an unforgettable [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"BlankCanvas.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-15766","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/pages\/15766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/comments?post=15766"}],"version-history":[{"count":104,"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/pages\/15766\/revisions"}],"predecessor-version":[{"id":24522,"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/pages\/15766\/revisions\/24522"}],"wp:attachment":[{"href":"https:\/\/dev.atl.com\/atl\/wp-json\/wp\/v2\/media?parent=15766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}